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Frequently Asked Questions
Are the products bootlegs or genuine merch?
Can we obtain a gift certificat for IFmerch.com ?
Do you have a Toolbar?
Is it possible to do a local pick up?
Do you ship worldwide?
How much will shipping and handling cost be ?
How long must I wait for my purchase after my payment is processed?
I ordered an item, and would like to return it for a different size. How do we proceed?
I am an artist (or have a band) and would like to have my own store on IFmerch.com, can I ?
Are the products bootlegs or genuine merch?
For each purchase made on IFmerch.com, a minimum of 30% royalties are returned to the Artist, Band, Promoter, or Shop owner you are buying merch from. By supporting them, your are helping the inspiration of new musical piece, support an event or help create new merch design !
Is Paypal the only method of payment?
What Is PayPal?
PayPal, the trusted leader in online payments, enables buyers and businesses to
send and receive money online. PayPal has over 100 million member accounts in
190 countries and regions. It's accepted by merchants everywhere, both on and
off eBay.
 |
Is it safe to use?
PayPal helps protect your credit card information with industry-leading
security and fraud prevention systems. When you use PayPal, your financial
information is never shared with the merchant.
Why use PayPal?
Make purchases or send money with PayPal –
it’s free. Can we obtain a gift certificat for IFmerch.com ? Do you have a Toolbar?
Shop and pay conveniently by saving your
information with PayPal.
PayPal is accepted by millions of businesses
worldwide and is the preferred payment method on eBay.
Quick access to our newest items, search IFmerch.com, your Facebook and Twitter account quick access button, and more...
you can get it from this image-link:
Is it possible to do a local pick up?
This way, your order is processed and reserved (item(s)is(are)removed from the inventory).
Shipping fees will be refund into your Paypal account, once pick-up is completed.
Pick-up location:
601 Le Breton, Longueuil, QC J4G 1R9 CANADA on business day, between 08h00 and 17h00 local time*.
*Verify our summer business hours, as we do close at 13h00 on friday's in August up to the first friday of September
Do you ship worldwide?
How much will shipping and handling cost be ?
View your cart.
Select your country and zip/postal code and then press Refresh to obtain the available delivery service.
for Canadian Order:
USA Order:
International Order:
How long must I wait for my purchase after my payment is processed? If this FAQ doesn't anwser your question, please contact us
Shipping fee is based on the volume/weight of the ordered item(s).
The fee includes:
- Handling charge
- Fuel Surcharge.
- Parcel insurance.
Shipping fee is based on the volume/weight of the ordered item(s).
The fee includes:
- The applicable fuel surcharge
- Parcel insurance.
You will have different rates with the following weight:
000 - 250gr
251 - 500gr
501 - 1kg
1kg - 2kg
Shipping fee is based on the volume/weight of the ordered item(s).
The fee includes:
- The applicable fuel surcharge
- Parcel insurance.
An charge of 1.7% for the export documentation preparation will be added on the transaction.
You will have different rates with the following weight:
000 - 250gr
251 - 500gr
501 - 1kg
1kg - 2kg
Shipping service provided by Canada Post.
(or next business day - we are located in the -05h00 GMT/-04h00 [DST] GMT time zone).
Depending of your location and shipping service asked, it may take from 2 to 5 business days (All Canadian orders & USA Expedite orders), 6 to 10 Business days (Air), and 4 to 8 weeks (surface international service).
The merch online is available for immediate shipping.
If an item isn't available (showing Out of Stock and Check back soon for new arrivals!), we would be pleased to answer any other question at info[at]ifmerch.com (see contact page) on the next anticipated availability of the item if it isn't in the item description already. Please provide item number and size if applicable, and we will revert with details/delay as soon as possible.
We sincerely hope that you enjoy your purchase, however, if you
would like to return your merchandise, we will gladly help you with the
process.
Merchandise must be returned within 7 days of the date that it was received
Merchandise returned must be in new/unused condition
We are unable to accept returns on washed, worn, and/or abused items
We are unable to accept returns on Underwears, Posters, CDs, DVDs, Vinyl records and/or
clearance/sale items.
Shipping cost & shipping sales tax incurred for returns are non refundable.
Refunds will be credited to your account within approximately 2 business
days from the date the return is received by IFmerch.com
We charge a 20% restocking fee for all returns.
If the item you ordered does not fit or you are not satisfied with the size
you ordered and you would like to exchange it for a different size or
another item you will be responsible for the cost of shipping it back us (shipping with tracking required) and
you will also be responsible for any additional shipping costs incurred to
reship your item.
I am an artist (or have a band) and would like to have my own store on IFmerch.com, can I ?
Yes, of course.
Contact us via email ( contact link on the bottom of this page ) and we will help you set this up.
No Monthly fees.
No Set-Up Charges.
We only keep a small percentage on the price of items sold online.
We can only have online, items we have in hands, ready to be shipped (unless it is pre-sales items).
